Martelli Online Store Return Policy & Instructions

Shipping Damaged Products
Failure to notify Martelli Online Store of product damage within 24 hours of receipt voids all shipping damage claims.

Shipping Damaged Products should be refused. If Shipping Damaged Products are accepted inadvertently, You must mail Martelli Online Store Customer Support at sales@martellicatalog.com WITHIN THE FIRST 24 hours of receipt to report damage and be eligible for damage claim. This is necessary for Martelli Online Store to file a shipping damage claim on behalf of customers. Martelli Online Store is not liable for any monies lost when the carrier refuses shipping damage claims.

Potentially Defective Products
All Potentially Defective Product claims should be directed directly to the manufacturer or warranty provider for evaluation and warranty support. Refer to the products' individual warranty policy for further information. 99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or compatibility issues and are not "Defective Products".

Non-Defective Products
Non-defective products can be returned within 15 calendar days from Martelli Online Store purchase date if returned in original item and package condition for partial item refund if return is received in "new and unopened" manufacturer's condition and able to be re-sold. Returned products are subject to shipping, and restocking charges, or refund rejection as listed below.

Martelli Online Store Fee Schedule for Returned Item Condition
Single Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% restock fee + Shipping cost.

Single Products returned Opened with missing items, packaging or accessories or customer caused item, packaging or accessory damage that cannot be resold as new for any reason will be discarded with no refund.

Single Products returned with missing items, packaging or accessories that we can replace from our stock are subject to the cost of item replacement + a 30% restock fee + Shipping cost.

Failure to receive return of single products within 15 calendar days from Martelli Online Store purchase date will be deemed to be a permanent acceptance of the product. Return is not allowed for any reason after this point. The return must go to our return warehouse with a valid RMA on the label via FedEx or UPS with tracking showing pickup on or before 15 calendar days from Martelli Online Store purchase date. Returned items must be received in returns warehouse within 10 days of RMA issuance. Returns received after this date will be rejected.

IMPORTANT NOTES
Customer is responsible for return shipping charges to Martelli Online Store distribution center. Customer is responsible for all risk of loss and damage to products being shipped for return. Fully insure return shipment in case of loss or damage. Return eligibility is for single purchase of product only. Wholesale or bulk purchases (5 or more items of the same UPC number) are not eligible for return.